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During term time

If you have any concerns regarding the safety, health or well-being of a child who is a student at our Academy, please call 0116 2703176 or alternatively email the Lancaster Academy safeguarding team at (Emails are checked periodically outside of opening hours/term time).

Should you need to report a Safeguarding concern of an urgent nature outside of our opening hours/term time, please contact the Police on 999 or Duty and Assessment on (0116) 4541004

Opening Hours during term time:
08:00 - 17:00 Monday to Thursday & 08:00 - 16:30 on a Friday

Useful Student Contacts:

  • Childline 08001111
  • Police Non-emergency 101
  • Police Emergency 999
  • NHS 111
  • Text a public health nurse (school nurse) Leicester 07520 615386
  • Text the Young Minds Crisis Messenger, for free 24/7 support across the UK if you are experiencing a mental health crisis.
  • If you need urgent help text YM to 85258

Keeping children and young people safe online

Parents and guardians should supervise the internet use of the young people in their care.

See Government advice:

Designated Safeguarding Leads

DSL Staff June 2021 Website

Prevent Statement

The Lancaster Academy is committed to safeguarding, and promoting the welfare of all of our students. We recognise that in an ever changing and fast moving world it is essential that we promote students well-being, confidence and resilience, and that we provide our students with up to date information and signpost them to places where they can find support, where necessary.

We see protecting our students from the risk of radicalisation as part of  our wider safeguarding duties, and that it is similar in nature to protecting students from other harms (e.g. drugs, FGM, neglect, and sexual exploitation), whether these come from within their family or are the product of outside influences. We acknowledge the Prevent duty and we have due regard to the need to prevent young people from being drawn into terrorism.

At The Lancaster Academy all staff are expected to uphold the fundamental principles of British Values, including democracy, the rule of law, individual liberty and mutual respect, and tolerance of those with different faiths and beliefs. These values are promoted through our Academy Pledge, the curriculum, PSHE, tutor time, assemblies and The Lancaster Ways for Behaviour and Teaching and Learning.

Early Help at the Lancaster Academy

At The Lancaster Academy we recognise that children, young people and their families may need some additional help and support from time to time. We work closely with a range of local partners to ensure that we can signpost you to the relevant agency to find support if you need it. We also provide support a wide range of support within the school for all of our students, such as mentoring and referrals to the school nurse, and support for parents and carers.  Should you require more information regarding the support available, please contact us for further information.

Early Help with Leicester City Council

Operation Encompass

All Leicester Schools have become part of a new safeguarding initiative, which aims to improve outcomes for children and families affected by domestic violence and abuse. For further information please download the letter below.

Lancaster Academy Pledge

I am READY for learning and ready for my future, making every effort to reach my true potential.

I embrace enterprise and EMPLOYABILITY in every aspect of my learning, always being the very best I can be for myself and for Lancaster Academy.

I am ACCOUNTABLE for everything that I do, whilst recognising and embracing the support given by the Lancaster community on my behalf.

I cherish and champion DIVERSITY, valuing care, kindness and respect for all.

As a YOUNG AMBASSADOR of Lancaster I show RESPECT at all times, am truthful to myself and others, always trying to do the right thing.

I am Lancaster. I am ready.
I am READY for the future!

Keeping your child safe online

It is sometimes difficult for families to know how to keep their children safe online.  The NSPCC provides advice for parents about online safety and being “net aware” which will help you learn how to keep children safe online.  By copy and pasting the address below you can click onto both links to receive advice and guidance to support your child being safe online.

Support for parents and carers to keep their children safe online:

We are able to offer parents the opportunity to learn about the dangers faced by children on line and how to try to keep children safe online. The link below allows you to access a free course which is useful for finding out about online safety.

If you are interested in finding out more please log on to the website below. You will need to provide your email address and create a password. When you have logged on pick the course section and you will be directed to the parents and carers training. There are lots of topic videos to choose from. Each one takes a maximum of 15 minutes.

We hope you find the courses helpful.

National Online Safety

To support mental health

KoothOnline Counselling Service for Young People

Young Minds




Worried about your child being in a gang?

NSPCC Gangs & Young People 

Worried about grooming?

NSPCC Grooming

Further support and advice can be found at:


Useful documents

Child Protection Information 2021

Operation Encompass Letter 2021

Leaflet for Parents 2021/22